Use cases.

parcelsTrolley

I'm interested in...

Carrier, logistics & distribution.

Flex carrier services with ease during peak periods

  • Control all your carrier services from one central hub.
  • Quickly adjust service allocation, whether you want to switch services or add new delivery routes. 

SortedPRO

Avoid the headache and cost of integrating and maintaining carrier services

  • Access multiple carriers through a single integration.
  • Add new carrier services in as little as two weeks, allowing you to be agile. 
  • Take advantage of informative tech docs for an API-first SaaS platform to reduce pressure on your IT and developer resource. 

SortedPRO

Save cost without compromising my customer promise

  • Avoid the £10 -20k in direct carrier integration costs by integrating once for all future carriers and features. 
  • Use true cost allocation to make the most efficient carrier service selection and get data that helps you prepare for your carrier negotiations. 
  • Save time at the packbench with quick, compliant label generation. 
  • Use delivery performance reporting to keep track of your shipments and avoid costly issues. 

SortedPRO

Analyse my delivery performance and improve issue resolution

  • Access a suite of reporting options to help you track performance against customer promise, delivery experience, volumes, locations, API usage and more.  

SortedPRO

  • Give your customer service agents access to advanced tracking information via a management dashboard. Keep informed of delivery issues, proactively resolve escalations and monitor performance across all your carrier services.

SortedREACT

Get compliant labels and customs documentation

  • Quickly generate labels that are up to scratch, without having to request them from your carrier. 
  • Automatically generate your customs documentation, saving you time and effort.

SortedPRO

Reduce my contact per order ratio

  • Allocate your shipments based on in-the-moment carrier availability, helping you achieve customer promise. 
  • Monitor delivery performance and get insight to help you proactively resolve issues, before they affect your customer promise and NPS or CSAT scores. 
  • Enable shipping from multiple distribution centres to save time and meet your customer promise. 

SortedPRO

  • Let your customers self-serve their delivery updates from a branded tracking page, or embed tracking within your native app or website.
  • Proactively update your customers on delivery progress with branded comms and notifications. 
  • Handle delivery issues proactively with escalation management.

SortedREACT

Enable shipping from multiple locations or brands

  • Use hierarchies to stay informed across all of your brands and operations. 
  • Shipping from multiple locations is simple with the ability to ship from anywhere. 

SortedPRO

CX, customer service & contact centre.

Improve my CX and boost metrics like CSAT and NPS

  • Keep your customers informed and allow them to self-serve updates via branded tracking pages.
  • Communicate with your customers in language they will understand, with customisable shipping states.
  • Proactively manage escalations before they affect your customers, with a management dashboard and alerting. 

SortedREACT

  • Offer your customers a choice of personalised delivery options to suit them and only ever show promise dates you can meet. 

SortedHERO

 

 

 

Reduce customer contacts and take the pressure off my contact centre

  • Let your customers self-serve delivery updates from a branded tracking page, or embed tracking within your native app or website.
  • Proactively update your customers on delivery progress, with branded comms and notifications. 
  • Keep track of issues and handle delivery issues proactively, with escalation management.

SortedREACT

  • Allocate your shipments based on in-the-moment carrier availability. 
  • Monitor delivery performance and get insight to help you proactively resolve issues before they affect your customer promise. 
  • Ship from multiple distribution centres to save time and meet your customer promise. 

SortedPRO

Keep my customer service agents informed and improve FCR (first contact resolution)

  • Take advantage of alerting capability and warn your agents of potential issues before they affect your customers - for example, delivery ‘is late’ or ‘may be missing’.
  • Give your agents access to the insight they need to solve delivery-related customer queries. Whether you do this through our management dashboard or tracking pages, or integrate with your own platforms – you are in control. 

SortedREACT

Empower my customers to self-serve delivery information

  • Provide your customers with delivery updates by embedding tracking within your native app.
  • Give your customers a link to your tracking page so they can see where their delivery is every step of the way.

SortedREACT

Manage multiple brands with ease

  • Provide tracking pages for each of your brands. 
  • Give your customer service agents access to key insight at the parent and child level. 

SortedREACT

 

Give my B2B customers a delivery experience that rivals B2C

  • Provide a branded tracking page to your customers or agents to keep them informed. 
  • Send your customers comms and notifications updating them on delivery progress. 
  • Check who has signed for a delivery. 
  • Use language your customers will understand with customisable shipping states.

SortedREACT

  • Offer your customers a choice of personalised delivery options to suit them and only ever show promise dates you can meet. 

SortedHERO

Ecommerce, marketing & digital.

Increase basket conversion

  • Offer your customers a choice of personalised delivery options to suit them. 
  • Only ever show your customers promise dates you can hit with real-time service availability checks. 

SortedHERO

Reduce basket abandonment

  • Use personalised delivery options as a competitive advantage. Give customers a convenient choice so they can pick what works for them.

SortedHERO

Move customers to, or keep them in, my native app

  • Use delivery tracking as a hook to download your app. Embed tracking to let customers self-serve delivery updates on their terms.
  • Create value in your app by making it a useful source of delivery-related information.

SortedREACT

Power up my digital transformation

  • Use delivery tracking as a hook to download your app by embedding tracking, to let customers self-serve delivery updates on their terms.
  • Increase self-serve by letting customers check their delivery updates from a branded tracking page or embed tracking within your native app or website.
  • Proactively update your customers on delivery progress with branded comms and notifications.

SortedREACT

  • Improve your digital experience by offering your customers a choice of personalised delivery options at checkout.

SortedHERO

Increase my upsell opportunities

  • Advertise products and services via branded tracking pages.
  • Embedding tracking within your app gives you another opportunity for personalised advertising.

SortedREACT

Thanks for checking out our most frequent use cases.

We’re always learning about cool new ways clients use our platform to solve their delivery-related challenges. If you’d like to hear more we’d love to chat.