Key takeaways.

As the delivery experience company, we felt it was our duty to look at what frustrates consumers about current delivery standards. By surveying 2,000 UK online shoppers, we did just that. Highlights include:

  • The 4 key areas customers want to see innovated
  • 6 steps to getting the delivery experience sorted
  • Using personalisation to offer each customer's 'perfect delivery'

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Take a look.

ComingTogether Market Report cover
ComingTogether Market Report flexibility stats
ComingTogether Market Report Six Steps

Nearly half of consumers currently receive packages late - of which 38% have paid for premium delivery 4 in 10 have received orders on the right day, but outside their allocated delivery time slot.