FAQs.

Got questions? Want the facts? Well, you've come to the right place.

 

Here, we've listed (and answered) some of the most common questions that we hear. Whether it's info about our clients, carriers or even our tech, take a nosey below and see if you can find what you're looking for.

 

If not, just get in touch. We'll be happy to help you get the answers you need.

About Sorted.

Which clients do you work with?

We work with a range of exciting B2C and B2B retailers, brands and third-party logistics partners like ASOS, Farfetch, Asda, Lush and Wincanton. Learn more about our clients here.

Do you have any clients outside of the UK?

Yes. Our clients operate internationally and we are set up to enable shipping across the globe. 

How big is Sorted?

It’s been an exciting journey so far, since we were founded over ten years ago, and we’re growing by the day. We’ve raised £35m in funding and have over 100 employees.

Have you been impacted by Covid-19?

We’re very grateful that we haven’t suffered as a result of Covid-19. With the acceleration of ecommerce, our shipping volumes have skyrocketed and are up 1700% on last year – and we’re supporting our clients and partners every step of the way through this difficult period. For more info, click here.

Platform.

What products do you offer?

We’re committed to transforming the delivery experience for retailers and brands, carriers, and the end customer. Our SaaS platform hosts three core products:

 

SortedHERO – Personalised delivery options at checkout. 

 

SortedPRO – Efficient delivery and carrier management.

 

SortedREACT - Automated tracking and post-purchase communications.

What is your uptime?

We’re proud of our platform resilience and work hard to maintain our 99.999% uptime.

 

 

Are you GDPR compliant?

Yes. We handle all personal data very carefully. We work closely with our clients and carrier partners to ensure compliance with global and local regulations.

What reporting do you offer?

We offer full reporting across our platform. You can get a real-time performance view via our management dashboards, or for deeper historical analysis use our Power BI dashboards. You can do everything with our reporting tools from analysing delivery performance and experience, to monitoring API usage – but if you choose to export or prefer to integrate with your own tools, you can.

Implementation.

How do I implement Sorted?

Integrate once to get access to all current and future carrier services and product features. You can find our tech docs here for all the information you need on implementation. We’re API-first and give you full access to our API library. Plus, our team of delivery experts are on hand to support you as much, or as little, as you need.

Can I integrate with my other platforms and systems?

Of course. Our API-first approach allows our clients and partners to integrate in the best way for them. WMS, CRM, customer service or comms platforms are just a few. Check out our tech docs here.

Carrier partners.

How do you integrate with carriers?

Our carriers are true partners to Sorted, and we choose to integrate directly rather than relying on more unreliable practices like scraping. We work with carriers on integration to ensure both high performance and data transfer speed, and low ongoing maintenance. API, Hybrid and File methods are used.

Do you have my carriers?

Sorted has 1000+ carrier services currently on platform with even more on the roadmap. Check out some of our key carrier partners here or contact us for the full list.

How do you manage your carrier relationships?

Our partnerships are super important to us and our specialist carrier team hold regular updates to discuss all the usual day-to-day integration and data stuff, along with thinking longer-term about future trends. (Basically, we’re a bunch of carrier-loving retail nerds.)

Support.

Do you have a 24/7 support desk?

Absolutely. Our support team is always on hand to help 24/7 365 days a year. Meet them here.

 

Will I have an account manager?

Yes. Clients are assigned a customer success manager who'll be there through onboarding and beyond. They’ll hold regular reviews with you to ensure you are happy and getting the most out of our software and the relationship – so they’re only a phone call away. Plus, collaboration is important to us, so our product people will definitely be picking your brains for future features you’d like to see on the roadmap.